Keep current on the latest trends and developments in the digital credentialing movement.
Overview
Seeking a Customer Success Manager (CSM) at a growth-stage, venture-backed company offering software and services that helps tell professional stories online with verification and context.
Who We Are
Credly is a mission-driven organization that prizes respect, hard work, humility, and transparency. Equal opportunity employer focused on creating equal opportunity for individuals through portable, data-rich evidence of achievements.
Role Responsibilities
As a CSM you will own communications with Credly’s clients and implement services and solutions to ensure their success. You will serve as the principal point of contact during implementation and launch activities with responsibility for developing and maintaining complete, up-to-date, client-related documentation, including project plans, scope of work, workflow plans, business processes, program goals / objectives, etc. You will advocate on behalf of the client and coordinate with various stakeholders to clarify client requirements to obtain agreement on how to meet them.
Launching and retaining clients is your top priority. You will also manage ongoing client communications, account management, and maintenance of client programs. You could also play a role during the business development phase, contributing expertise and support for the sales effort and contributing to the strategy and tactics of client-facing proposals. This is a fast-paced, hands-on broad role that requires high levels of professional communication skills combined with technical, analytical, operational, and creative capabilities to coordinate activities across multiple clients simultaneously. Time management, stress management, the ability to manage competing priorities, and a healthy sense of humor will help you succeed in this role.
Role Summary
Implementation and Launching New Clients - 50%
Account Management and Other Responsibilities as assigned - 40%
Pre-Sales / Business Development - 10%
Preferred Skills
To Apply
Candidates in the Minneapolis, MN area are preferred. Candidates with exceptional qualifications may be considered for remote work. Please email your resume to jobs+customersuccess@credly.com
Keep current on the latest trends and developments in the digital credentialing movement.
Credly, Inc.
349 Fifth Avenue
Suite 726
New York, NY 10016
Inside the US.
800-841-5890
Outside the US and Canada.
(212) 420-6052